Frequently Asked Questions
We know shopping for fine jewelry—especially engagement rings—can feel overwhelming. We’ve answered the most common questions below, but if you still need help, feel free to contact us here.
Custom & Engagement Rings
Returns & Exchanges
Jewelry Care & Repairs
Custom Jewelry & Engagement Rings
What is your custom engagement ring design process?
Our custom design process starts with a one-on-one consultation, where we learn about your vision, style, and budget. From there, we guide you through:
- Stone selection
– Choose from GIA-certified diamonds, sapphires, emeralds, or other gemstones - Setting options
– Solitaire, halo, three-stone, vintage, bezel, and more - Metal selection
– Available in 14K or 18K white, yellow, or rose gold - Design preview
– Review sketches or CAD mockups before production - Crafting
– Your ring is handcrafted in NYC’s Diamond District by our expert jewelers
How long does a custom engagement ring take to make?
Custom engagement rings typically take 3–5 weeks from design approval to completion. If you’re working with a specific date or proposal timeline, let us know—we’ll do our best to accommodate.
What stones and settings can I choose from?
We offer a wide selection of GIA-certified diamonds and vibrant gemstones including sapphires, emeralds, rubies, and more. Choose from timeless solitaire, halo, three-stone, or custom settings in 14K or 18K white, yellow, or rose gold. We’ll walk you through every option to make sure your ring is one-of-a-kind and perfectly matched to your style.
Explore more of our collection here.
Question
Answer
Question
Answer
Question
Answer
Question
Answer